Shelby Digital Phone
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Residential Plans
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Calling Plan
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Price/Month | Price/Month | |
| 30 Day Guarantee |
No Commitment | 1 Year Commitment | ||
| Call Redirect |
Redirect Number to Cell Phone
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$7.95 | $7.95 | |
| Shelby Digital Phone 500 |
500 Minutes of Inbound/Outbound calling
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$18.95 | $16.95 | |
| Shelby Digital Phone Classic |
Unlimited Domestic Calls to the contiguous 48 States
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$26.95 | $24.95 | |
| Shelby Digital Fax Line |
$150 one time equipment charge
300 minutes per month |
$17 | $15 | |
| Activation Fee |
|
$69.95 | $29.95 | |
| KY State sales tax charges of %6 and Universal Service Fund charges of %14 will be added to the monthly bill. | ||||
VoIP Service Features
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Voicemail
You can always have the option of listening to the original message whether on your phone or as an audio file sent to your email. -
Caller ID
Take only the calls you want. With Caller ID with Name, you can see who's calling and decide if you want to answer the phone or let it go to voicemail. -
Call Waiting
Call Waiting lets you put one call on hold to answer another. Don't feel like answering the other line? Don't worry, just let the call go to voicemail and respond at your convenience. -
Call Waiting with Caller ID
Don't want to be interrupted during a call? Call Waiting with Caller ID lets you choose what calls to take. You can see who's calling when you're already on the phone. You decide if you want to answer the call or let it go straight to voicemail. -
3 Way Calling
3-Way Calling lets you add a third person to your phone conversation, so you don't have to hang up, dial another number, speak to that person, and then return the original call. Need to tell your friend the date of the concert but can't remember? Don't hang up! Just call the friend who bought the tickets. Then all three of you can stay on the line and plan the evening together. -
Additional features
Additional Features are still being added. We will complete the list once we are out of the beta tester phase.
Frequently Asked Questions
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Will my phone number be listed in the phone book?
For an additional $7, your phone number will be submitted to the directory listing service. -
Can I use my fax machine?
No. However, we do offer an option to add a fax line. There is an additional one time equipment charge of $150 and $15 per month. -
What is the price for 411 calls?
411 Calls are charged at the rate of $1 per call. -
Can I port my number to your service?
Most numbers are portable to our service. Please call or email support@shelbybb.com to verify number portability. -
How does the 911 Service Work?
The registered address for E911 services is added to the 911 database free of charge. -
Does my computer need to be on to use your service?
No, our service will use your internet connection. As long as your internet connection is working, your phone service will continue to work. -
Is there a contract?
Our plans are available without contract. We proudly offer a 30 day money back service guarantee. -
What is VoIP Service phone service and how is it different than a landline?
VoIP, or Voice Over Internet Protocol, is the technology that turns your analog voice into digital data and sends it over the Internet instead of over traditional phone lines. Shelby Broadband utilizes VoIP technology differently from its competition, in that the calls are completed on our network, and not to some obscure datacenter on the other side of the US.
With a traditional landline phone, your number is tied to where you live. If you move or travel, you can't always take that number with you. Internet phone service is completely portable, so you can turn any phone into your home phone with just the VoIP adapter and a high-speed Internet connection.
Plus, ShelbyBroadband VoIP phone service has many features you can't get with a landline. -
Do I need to purchase any special equipment?
Only accounts without a contract require the purchase of the VoIP ATA Device. -
Will my alarm system work with your VoIP service?
Not at this time. -
What happens if my power goes out?
When you sign up for our service, you'll set up a Network Availability Number, which can be any landline or cell number - such as your work number or cell phone. Then during a power or Internet outage, all your calls will be forwarded to that number. After the power or Internet service is back up, your phone rings again as usual. -
How do I pay?
We only accept credit card payment for monthly service, which is billed automatically at the first of every month. Check payments may be made for a full year's worth of service, with a 5% discount.
