Outgoing Email Server Requires Authentication

Due to the large amount of Spam being inadvertently sent through our servers because of infected or hacked computers and or email accounts, we have recently changed our email server configuration. Please verify the steps below to confirm your settings below to make sure your client configuration is correct. For all settings below, your username is your full email address and your password is the email password you use. Additionally, we will no longer be sending email for domains we do not host. This means if you are using a non-Shelby Broadband domain, such as your own, you will need to contact your domain provider to send email through their system.

Microsoft Outlook Express, Windows Mail, and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the Shelby Broadband/Shelby Wireless/Elk Creek account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab.
7.) Verify that "Server Requires Authentication" is checked
8.) Click the Settings button and verify that "Login using same settings as my incoming mail server" is selected
9.) Click 'Apply' (if available), then 'OK', and then 'Close'.

Microsoft Outlook 2002 (XP), 2003 and 2007
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the Shelby Broadband/Shelby Wireless/Elk Creek account
6.) Click on More Settings and then click the Outgoing Server tab.
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as my incoming mail server is selected"
8.) Click 'OK', then 'Next', and then 'Finish'
9.) Click send / receive to check for errors

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Outgoing Server from the left
4.) Select the Shelby Broadband/Shelby Wireless/Elk Creek outgoing server
5.) Click the Edit button
6.) Verify that Use Name and Password is checked
7.) Verify the username is entered correctly

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the Shelby Broadband/Shelby Wireless/Elk Creek account
4.) Click the Account Information button
5.) Click the Server Settings button
6.) Verify that Authentication is set to Password
7.) Verify that username and password are entered correctly

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the Shelby Broadband/Shelby Wireless/Elk Creek account
5.) Click Account Settings
6.) Click the Advanced Sending Options button
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as receiving mail server" is selected
8.) Close the window by clicking the box in upper-left corner

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that  'Authentication' is set to Passwords
5.) Click the Sending Mail icon
6.) Verify that Allow Authorization is checked